Customer Service

Satisfaction

Our priority is to provide services that consistently best meet the specific needs of your home. Our commitment to communication from the initial in-home consultation to ongoing attention to your feedback is what enables us to keep our client relationships strong for the long-term basis. Please contact our office or visit our website to share any feedback regarding your services. For feedback requiring timely attention, please contact our office within one business day of your cleaning.

A bit of preparation on the part of the client maximizes our services for the surfaces of your home. While Carpe Diem Cleaning will straighten items for the purpose of accessing underlying surfaces, each home's organizational system varies. When straightening is needed, we will put items into neat piles in the general vicinity of their found location. Please communicate any preparation preferences at your homes consultation.

Special Requests

Some seasonal cleaning needs are not effectively addressed with the regular schedule. For items not included in the maintenance routine- typically areas such as the inside of the refrigerator, window seals, or any areas of special focus for a specific cleaning- should be communicated with the office through email, web submission, or phone. For special requests requiring more time, the additional job needs will be included in the work order and your invoice.

Assurance

Carpe Diem Cleaning is fully insured with bonding, liability insurance, and workers compensation. You do not have to make any special insurance provisions to utilize our services.

We are vigilant with our hiring and training processes to acquire and retain only the most trustworthy, competent, and friendly team members to clean your home. We value your trust and peace of mind!