"I would recommend Carpe Diem Cleaning to anyone with a move-in or move-out cleaning need."
- Dave
Property Manager
Durham, NC
Property Manager
Durham, NC
"It was a great cleaning job! I'm really pleased—it is such a treat to come home to such a nice, clean house!"
- Amy
Chapel Hill, NC
Chapel Hill, NC
Once you find the ideal type of cleaning service for your home's needs, we make the rest of the process- the set-up, satisfaction, and payment- smooth and straightforward. You will notice "The Difference" with our cleaning company in the professionalism and ease of your total experience from set up to enjoyment of your "Clean Day".
Contact us today to set up your cleaning.
- Our Cleaning Process
- Satisfaction
- Rates
- Policies
With Select Green House Cleaning Processes Teams For regularly scheduled maintenance cleanings, we value team consistency and reliability to best meet the needs of your home. Highly trained Team Leaders with extensive experience with Carpe Diem Cleaning first direct the cleaning process according to your home's specific needs and then inspect all work. One or two Helpers work with each Team Leader.
TeamsOur teams are trained in quality home cleaning processes, including select green cleaning processes. While your team will usually remain consistent, we do incorporate planned cross-training within teams for maximum consistency to accommodate an event of absence or schedule shift. Each team consists of a Team Leader who is responsible for the job by directing the specific cleaning process for your home and inspecting when the team is through, plus one or two Helpers. Our crews have been selected through a stringent hiring process with background checks and undergo thorough initial and ongoing training with our company.
SuppliesCarpe Diem Cleaning provides all of the supplies, including select green cleaners, necessary for standard cleaning within your home. We use a commercial-grade upright vacuum cleaner for carpeting and a Miele canister vacuum (with advanced filtration and specialized wood floor attachment). Each cleaning team arrives with professionally sanitized cleaning cloths and a specialized mop that utilizes a fresh mop head for each home. Our environmentally-friendly cleaning products have been chosen for their effectiveness in the long-term care of your home. We minimize the level of chemicals used in your home, using green cleaners as much as possible. We do accommodate specific product requests provided by the homeowner-due to liability and training precautions, please address any specific product needs at your consultation.
Our priority is to provide services that consistently best meet the specific needs of your home. Our commitment to communication from the initial in-home consultation to ongoing attention to your feedback is what enables us to keep our client relationships strong for the long-term basis. Please contact our office or visit our website to share any feedback regarding your services. For feedback requiring timely attention, please contact our office within one business day of your cleaning.A bit of preparation on the part of the client maximizes our services for the surfaces of your home. While Carpe Diem Cleaning will straighten items for the purpose of accessing underlying surfaces, each home's organizational system varies. When straightening is needed, we will put items into neat piles in the general vicinity of their found location. Please communicate any preparation preferences at your homes consultation.
Special Requests
Some seasonal cleaning needs are not effectively addressed with the regular schedule. For items not included in the maintenance routine- typically areas such as the inside of the refrigerator, window seals, or any areas of special focus for a specific cleaning- should be communicated with the office through email, web submission, or phone. For special requests requiring more time, the additional job needs will be included in the work order and your invoice.
For special requests requiring more time than allotted for the regular cleaning, the additional work will be included in the work order and invoice at a rate of $30/man-hour
Some seasonal cleaning needs are not effectively addressed with the regular schedule. For items not included in the maintenance routine- typically areas such as the inside of the refrigerator, window seals, or any areas of special focus for a specific cleaning- should be communicated with the office through email, web submission, or phone. For special requests requiring more time, the additional job needs will be included in the work order and your invoice.
For special requests requiring more time than allotted for the regular cleaning, the additional work will be included in the work order and invoice at a rate of $30/man-hour
Assurance
Carpe Diem Cleaning is fully insured with bonding, liability insurance, and workers compensation. You do not have to make any special insurance provisions to utilize our services. We are vigilant with our hiring and training processes to acquire and retain only the most trustworthy, competent, and friendly team members to clean your home. We value your trust and peace of mind!
Carpe Diem Cleaning is fully insured with bonding, liability insurance, and workers compensation. You do not have to make any special insurance provisions to utilize our services. We are vigilant with our hiring and training processes to acquire and retain only the most trustworthy, competent, and friendly team members to clean your home. We value your trust and peace of mind!
Regular maintenance cleanings have set house cleaning rates determined specifically for your home based on the job size, surface types, detail needs, frequency, and expected preparation level. House and apartment cleaning rates for one-time and as-needed jobs are billed by an hourly rate. Please contact us for a quote for your specific cleaning needs. Payment
To reserve a schedule slot, a current credit card is kept on file for each client account. With your permission, your Discover, Visa, or MasterCard can be charged automatically after each cleaning for your convenience. If you would prefer to pay by check, payments are due at each cleaning with a 7-day grace period for you to send it to our office. If checks are your chosen primary payment method, your credit card would only be charged for balances 30 days past due, along with a $20 late payment fee. Invoices are emailed after each cleaning for your records, and monthly statements review the history of invoices and payments.
Regular maintenance cleanings have set house cleaning rates starting at $80 per cleaning based on factors such as the job size, surface types, detail needs, frequency, and expected preparation level. House and apartment cleaning rates for one-time and as-needed jobs are billed by an hourly rate, with a $125 minimum. Please contact us for a quote for your specific cleaning needs.
Our rates and payment policies maximize your value with our cleaning service. Our scheduling and lock-out, home access, and pets policies help us make sure we are best meeting your home's specific needs.
SchedulingScheduling is determined by team availability, home location, and client preferences. Our regular maintenance clients are on a recurring 1, 2, or 4 week schedule. New work and one-time jobs are accommodated based on additional team capacity. We understand that schedule issues can arise, so we offer flexibility to change or cancel a regularly scheduled appointment up to 48 business hours prior to the scheduled time (although more advance notification increases that flexibility!). Non-emergency cancellations made within 48 business hours of the scheduled cleaning are subject to a fee of half of the scheduled cleaning rate. Please notify us if your cancellation is due to contagious illnesses, a death, or another rare and non-preventable cause.
Lock-OutsSimilarly, because of the high costs involved, we must charge half of the scheduled cleaning rate if we are unable to clean a home due to a lock-out issue. If the cleaning can be rescheduled for the same day, the charge will be reduced to a $25 lock-out fee only.
Home AccessFor optimal convenience and security, we prefer to have a copy of your house key. Keys are kept secured on our premises and given to the Team Leader for the day of the scheduled cleaning, minimizing the exposure of your key within our company. Please review any specific alarm information at your consultation.
PetsWe make every effort to minimize disruption to your pet during the cleaning process. With your permission, we can give your provided treats to your pet to help create a positive experience while the team is in your home. If your pet has escape or aggression tendencies, we ask that you please secure them for the day of the cleaning. While we cannot be responsible for escaped pets, doors are opened as minimally as possible and are never propped open.
GratuityCarpe Diem Cleaning provides highly competitive compensation in order to attract and keep the best team members in the industry, making us a sought-after cleaning company in Durham, NC. Gratuity is neither expected nor standard, although it can be given at your discretion for exceptional service or holidays. Cash can be given directly to the Team Leader to disperse to the team or you can contact our office to set up check or credit card gratuity that will be added to the team members' paychecks (as a separately labeled item by client name).