Policies and House Cleaning Rates

Rates

Regular maintenance cleanings have set house cleaning rates determined specifically for your home based on the job size, surface types, detail needs, frequency, and expected preparation level. House and apartment cleaning rates for one-time and as-needed jobs are billed by an hourly rate. Please contact us for a quote for your specific cleaning needs.

Payment

To reserve a schedule slot, a current credit card is kept on file for each client account. With your permission, your Discover, Visa, or MasterCard can be charged automatically after each cleaning for your convenience. If you would prefer to pay by check, payments are due at each cleaning with a 7-day grace period for you to send it to our office. If checks are your chosen primary payment method, your credit card would only be charged for balances 30 days past due, along with a $20 late payment fee. Invoices are emailed after each cleaning for your records, and monthly statements review the history of invoices and payments.

Scheduling and Lock-Outs

Scheduling is determined by team availability, home location, and client preferences. Our regular maintenance clients are on a recurring 1, 2, or 4 week schedule. New work and one-time jobs are accommodated based on additional team capacity.

We understand that schedule issues can arise, so we offer flexibility to change or cancel a regularly scheduled appointment up to 48 business hours prior to the scheduled time (although more advance notification increases that flexibility!). Non-emergency cancellations made within 48 business hours of the scheduled cleaning are subject to a fee of half of the scheduled cleaning rate. Please notify us if your cancellation is due to contagious illnesses, a death, or another rare and non-preventable cause.

Similarly, because of the high costs involved, we must charge half of the scheduled cleaning rate if we are unable to clean a home due to a lock-out issue. If the cleaning can be rescheduled for the same day, the charge will be reduced to a $25 lock-out fee only.

Home Access

For optimal convenience and security, we prefer to have a copy of your house key. Keys are kept secured on our premises and given to the Team Leader for the day of the scheduled cleaning, minimizing the exposure of your key within our company. Please review any specific alarm information at your consultation.

Pets

We make every effort to minimize disruption to your pet during the cleaning process. With your permission, we can give your provided treats to your pet to help create a positive experience while the team is in your home. If your pet has escape or aggression tendencies, we ask that you please secure them for the day of the cleaning. While we cannot be responsible for escaped pets, doors are opened as minimally as possible and are never propped open.